Meet the Reservations Team: Barbara and Ed

There’s nothing like putting a face to a name!

If you’ve ever chatted with Finca Rosa Blanca, you’ve probably received an email from either Barbara or Ed. They’re the powerhouse team behind Reservations – a friendly voice, before your visit and then, a smiling face to welcome you (or welcome you back) to Finca Rosa Blanca.

So, we thought we’d put a face – and some personality – to these already-familiar names. To give you a chance to meet us, before we meet you.

Finca Rosa Blanca Team Member: Barbara

You may know Barbara from your pre-arrival correspondence or our (now) biweekly blog updates. And, if you’re planning an event or group vacation, she’ll be your point of contact. Here’s the woman behind the screen:

1. How long have you worked at Finca Rosa Blanca?

I’ve worked at the hotel for about 12 years.

2. What is your official title? And, have you always held this title?

Let’s see… I’ve always worked in the Reservations department, but when I first started I was at Reception / Front Desk – not at the Reservations desk, helping plan your stay! – and I also helped out at our Souvenir Kiosk.

3. What do you love the most about working at Finca Rosa Blanca?

That’s a hard question, because I really enjoy working here!

If I had to choose, then I’d say that what I like most about working here is the opportunity to learn and collaborate in various areas, such as the gathering area, the kitchen, and housekeeping, among others. Understanding how each department works makes me see how valuable each employee is at Finca Rosa Blanca – and how important it is for us to work as a team. This has also encouraged me to step in and help, whenever and wherever I am needed.

4. If you had to pick just one activity to recommend to our readers, what would it be?

It’s difficult to choose a single activity among so many beautiful and exciting things to do!

That said, I always recommend our organic coffee tour, not out of habit but because I think it’s very unique and genuinely interesting. It’s a true experience, even if you don’t drink coffee! Simply observing the whole coffee process – from bean to cup – and learning about how we do it sustainably, is an incredible experience that I truly believe everyone should have.

5. And if you could give just one more recommendation – about anything related to their stay in Costa Rica and at Finca Rosa Blanca – what would it be?

Again, that’s a tough question. If I’m choosing one, then I would recommend you try to connect with our local culture.

Here in Santa Barbara and Heredia, we have a wealth of culture and traditions to explore. Depending on your interests, you can visit our nearby towns on either (or both) the Cultural Highlands Tour and a Meet Our Community Visit: get to know our local history, way of life, customs, and traditions – and taste our most hyper-local and authentic food. (Ask me about my favorites!)

Take home wonderful memories, not only of our natural wealth but also of the authenticity of our people! ¡Pura vida!

Finca Rosa Blanca Team Member: Ed

Ed, officially Edgardo, works in Reservations – all your pre-arrival and planning info – and is a logistical expert. If you need to get from Point A to Point D via Points B and C, he will work his magic!

1. How long have you worked at Finca Rosa Blanca?

Nearly 11 years now! I’ve been here since November 2008.

2. What is your official title? And, have you always held this title?

I started in Reception and then moved on to Reservations. Today, officially I’m the Assistant Manager, but in practice I’m in charge of Reception and Reservations.

3. What do you love the most about working at Finca Rosa Blanca?

The work environment is wonderful and the place itself is magical: you look out the window and see birds, trees, the city in the background... Sometimes, our naturalist guides get excited when they spot a butterfly that’s not common to this area. It’s the little things!

4. If you had to pick just one activity to recommend to our readers, what would it be?

Personally, I think that the point of traveling is not only to experience a new place, but to experience new cultures, lifestyles, people and traditions. That’s my approach, at least – and that’s why I think there are two activities you just can’t miss: the Cultural Highlands Tour and the Organic Coffee and Cupping Tour. They’re authentic and so close to the hotel, you can’t not do them!

5. And if you could give just one more recommendation – about anything related to their stay in Costa Rica and at Finca Rosa Blanca – what would it be?

Just enjoy yourself! Rain or shine, you’re visiting a small county of startling biodiversity. The weather should not be an impediment to your enjoyment of Costa Rica. If it rains, you can dance in the rain. If it's sunny, then put on sunscreen and dance in the sunbeams.

Well, there you have it: Barbara and Ed! Have questions for them? Leave them in the comments or get in touch.